Advice and Pastoral Support

Our Student Services Team is located in the main reception area to offer information, advice and guidance for all Confetti students. Their office is open daily 8.30am – 5pm and operates an open-door policy during these hours. Our team is available to help with general enquiries, but can also offer information on specific areas of support, including:

  • Crisis Support
  • Hardship Applications
  • Signposting
  • Confidential Support

This list is by no means exhaustive, and Student Services can discuss support available through Confetti, Nottingham Trent University and other agencies, where appropriate.

Contact the Student Support Team

Call: 0115 952 2075
Find us: Reception area (Convent Street entrance)

We aim to respond to voice messages within 24 hours and emails within 48 hours.

Information, Advice and Guidance

Our Information, Advice and Guidance officer and Progression Officer are available on site to give you quality advice including help and advice from external bodies, throughout your Confetti journey. You can access help with:

  • CV building
  • Progression advice
  • Finance support and signposting
  • Employability

You can also access specific support via the NTU Employability Team.

Confidential support

If you are struggling with anything and would like to talk about it then Confetti offers a confidential support service. You can either meet face to face or get advice online. Either drop into Student Services to book an appointment or contact us directly at Please note the content of your disclosure will be kept confidential except in the following circumstances:

  • Where information given is indicating risk of abuse
  • Where there is a serious perceived risk of harm to you or to others
  • Where you give consent to breach confidentiality, for example if you would like us to make a referral to a permanent counsellor or set up a joint tutorial
  • Where there are definite plans in place to harm yourself
  • When the staff member is in need of support or guidance from their supervisor
  • If records are demanded by the courts

Confetti is committed to the support and protection of children and vulnerable adults. Detailed and rigorous policies are in place to support all students in achieving their potential.

The Designated Senior Person for safeguarding at Confetti is Emma Talbot, to whom any queries can be directed. Full policy documentation is available on request.

Access NTU Wellbeing

As a degree student you have access to the NTU Wellbeing Service which aims to provide you with the resources needed to ensure you get the help you need, when you need it. SilverCloud is an online system designed specifically to help you if you are experiencing anxiety; depression; stress or eating issues.

If you have started to experience any of these difficulties and are successfully managing your studies we recommend you try SilverCloud.

SilverCloud may also be helpful while you wait for, or alongside, other support.

You can access SilverCloud at anytime, anyplace, and anywhere, whether you’re on your PC, laptop, tablet or mobile phone.

Find out more here.

Information on Complaints and Appeals appears in the HE Student Handbook. To make a complaint you should talk to your tutor or course leader in the first instance. To make a formal complaint contact