students sitting on couch receiving advice

Advice and support

Our Student Support team is located in the main reception area to offer information, advice and guidance for all Confetti students. Their office is open daily 8.30 am – 5.00 pm and operates an open-door policy during these hours. Our team is available to help with general enquiries, but can also offer information on specific areas of support, including:

  • Student Finance
  • Debt management
  • Careers & top up information
  • Council Tax exemption certificates
  • Counselling referrals
  • Confidential Support
  • Access to Learning fund

This list is by no means exhaustive, and Student Services can discuss support available through Confetti, Nottingham Trent University and other agencies, where appropriate.

Contact the Student Support Team

If you do not get an immediate response, we will aim to contact you within 24 hours.

Confidential support

If you are struggling with anything and would like to talk about it – Confetti offers a confidential support service. You can either meet face-to-face or get advice online. Either drop into Student Services to book an appointment or contact us directly at studentservices@confetti.uk.com. Please note the content of your disclosure will be kept confidential except in the following circumstances:

  • Where information given is indicating risk of abuse
  • Where there is a serious perceived risk of harm to you or to others
  • Where you give consent to breach confidentiality, for example if you would like us to make a referral to a permanent counsellor or set up a joint tutorial
  • Where there are definite plans in place to harm yourself
  • When the staff member is in need of support or guidance from their supervisor
  • If records are demanded by the courts

Careers advice

The skills you will learn on your course are transferable across many areas. If you would like to discuss your employment prospects speak to your Personal Tutor or Student Services.

Confetti offers regular careers events, including help and advice from external bodies, CV writing workshops, amongst others. Dates for these events will be advertised through your tutors, in student notices and on the notice boards in the café, as well as on our Facebook and Twitter.

Safeguarding

Confetti is committed to the support and protection of children and vulnerable adults. Detailed and rigorous policies are in place to support all students in achieving their potential.

In addition to this, Confetti has specific responsibilities for children, young people and vulnerable adults. The Designated Senior Person for safeguarding at Confetti is Emma Talbot, to whom any queries can be directed. Full policy documentation is available on request.

Additional Learning Support

The Additional Learning Support Team (ALS) is a team of specialist tutors, skilled and experienced in supporting the academic needs of students.

If you have a disability or learning difficulty for which you may require additional support that you did not disclose via UCAS, we would encourage you to inform a member of staff.

Confetti is committed to ensuring that all students have access to relevant and consistent assessment and support. Read more details here.

UCAS recognise student disabilities as:

  • social/communication impairments such as Asperger’s syndrome/other Autistic Spectrum Conditions
  • blindness/serious visual impairment uncorrected by glasses
  • deaf/a serious hearing impairment
  • a long standing illness/health condition such as cancer, HIV, diabetes, chronic heart disease, or epilepsy
  • a mental health condition, such as depression, schizophrenia or anxiety disorder
  • a specific learning difficulty such as dyslexia, dyspraxia or AD(H)D
  • physical impairment or mobility issues, such as difficulty using your arms or using a wheelchair or crutches
  • a disability, impairment or medical condition that is not listed above; two or more impairments and/or disabling medical conditions

For more information on Confetti’s NMH support rates, click here.

Complaints and Appeals

Confetti currently adheres to the NTU process for Complaints and Appeals. Information on Complaints and Appeals appears in the HE Student Handbook, Module Handbooks, on notice boards, on the Blackboard VLE, at CICT Reception and in the reception for the Higher Education students.